Refund policy

Cancellations:
Preorders cannot be canceled; all preorder sales are final. Please be aware: Filing a chargeback or claim will result in the cancellation of all your orders and a ban from our website.

Returns or Exchanges:
All sales are final. Damaged and defective items are the only exception.

Damages and/or Missing Items
Please inspect your order upon arrival. Any claims for damaged or missing items must be submitted within 7 days of delivery.

What does qualify as damaged:
-Severely dented/crushed corners
-Broken or crushed spine
-Deep very noticeable scratches on the cover/spine.
-Ripped or bent pages that affect the readability of the book.

What does not qualify as damaged:
-Light scratches
-Small dings/dents
-Slightly dented corners
-Wavy pages

All damage and missing item claims are reviewed on a case by case basis. Proof of purchase and damages are required.

All items must be returned before a replacement is sent. We'll provide a return shipping label via email as a one-time courtesy. If you can't print and use the label, you'll be responsible for the return shipping cost.

Email us at TwistedFictionBookBox@gmail.com

Lost or Stolen Packages:
We are not responsible for lost or stolen packages. In case of a lost or stolen package, it is recommended to immediately contact the postal service provider for further instructions.

Return to sender:
In the circumstance where the package is sent back to us after the customer is notified by the post office to pickup, the customer will be responsible for the expenses associated with reshipment. Refunds will not be provided.